Feedback & Complaints

We love to hear your feedback!

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Please fill out a feedback form below and leave it in the feedback box at reception.

Feedback Forms:

> Client Feedback Survey

> Youth Feedback Survey

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These forms are also available at reception upon request.

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Alternatively, you can:​

• send us an email 

• write to us at: Gunditjmara Aboriginal Cooperative, PO Box 732, Warrnambool, VIC, 3280

• call reception on 03 5559 1234

• fill out an online general survey here 

• fill out an online Heath Service survey here

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Your feedback will then be forwarded to the appropriate manager.

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Complaints

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We take all complaints seriously and will deal with them in a timely manner.

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Making a Complaint

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A person wishing to make a complaint may do so in writing or verbally to any GAC representative including;

• the staff member they were dealing with at the time

• the manger / team leader of that staff member

• an executive director

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Clients also have the right to make a complaint to external organisations such as:

• the Governing body or

• the Commissioner

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Clients should be notified of their rights to make an external complaint to the above bodies.

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Complaints can be made by:

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• Submitting a completed Clients & External Stakeholders Complaints Form into the Suggestion Box located at reception at GAC’s Kepler St and Banyan St work sites. The Clients & External Stakeholders Complaints Form can be accessed online here or at reception as a hardcopy upon request.

• Submitting a written complaint to the relevant manager or executive director.

• Via telephone to the relevant manager or executive director on 03 5559 1234.

• Anonymous complaints can may be made by phone, writing and or face to face meeting.

• alternatively you can fill out the complaint form here and email or post it to us
  
  Read full policy here.