
Gunditjmara is currently meeting a higher than usual demand on our services.
Due to some staff isolating, we ask community to please be patient with our staff during this current outbreak. Those who have tested positive can call us for food share support on 5559 1234.
To read more, click here.

Feedback, Suggestions & Complaints
We love to hear your feedback!
Please fill out a feedback form below and leave it in the feedback box at reception.
Feedback Form:
> Client Feedback Survey
Once this form is completed, you can get it to us by:
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send us an email with the form attached via feedback@gunditjmara.org.au
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write to us at: Gunditjmara Aboriginal Cooperative, PO Box 732, Warrnambool, VIC, 3280
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Dropping it off in person to the above address
This form is also available at reception upon request.
Alternatively, you can:
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call reception on 03 5559 1234
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fill out an online general survey here
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fill out an online Heath Service survey here
Your feedback will then be forwarded to the appropriate manager.
Complaints
We take all complaints seriously and will deal with them in a timely manner.
Making a Complaint
A person wishing to make a complaint may do so in writing or verbally to any GAC representative including;
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the staff member they were dealing with at the time
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the manger / team leader of that staff member
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an executive director
Clients also have the right to make a complaint to external organisations such as:
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the Governing body or
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the Commissioner
Clients should be notified of their rights to make an external complaint to the above bodies.
Complaints can be made by:
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Submitting a completed Clients & External Stakeholders Complaints Form into the Suggestion Box located at reception at GAC’s Kepler St and Banyan St work sites. The Clients & External Stakeholders Complaints Form can be accessed online here or at reception as a hardcopy upon request.
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Submitting a written complaint to the relevant manager or executive director.
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Via telephone to the relevant manager or executive director on 03 5559 1234.
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Anonymous complaints can may be made by phone, writing and or face to face meeting.
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alternatively you can fill out the complaint form here and email or post it to us
Read full policy here.