Feedback & Complaints

We love to hear your feedback!

Please fill out a feedback form (available here or at reception) and leave it in the feedback box at reception.

Alternatively, you can:​

Your feedback will then be forwarded to the appropriate manager.

Complaints

We take all complaints seriously and will deal with them in a timely manner

Making a Complaint

A person wishing to make a complaint may do so in writing or verbally to any GAC representative including;

  • the staff member they were dealing with at the time

  • the manger / team leader of that staff member

  • an executive director

Clients also have the right to make a complaint to external organisations such as:

  • the Governing body or

  • the Commissioner

Clients should be notified of their rights to make an external complaint to the above bodies

Complaints can be made by:

  • Submitting a completed Clients & External Stakeholders Complaints Form into the Suggestion Box located at reception at GAC’s Kepler St and Banyan St work sites. The Clients & External Stakeholders Complaints Form can be accessed online from GAC’s G Drive – Policy Library and hardcopies are available from reception.

  • Submitting a written complaint to the relevant manager or executive director.

  • Via telephone to the relevant manager or executive director on 03 5559 1234.

  • Anonymous complaints can may be made by phone, writing and or face to face meeting.

  • alternatively you can fill out the complaint form here and email or post it to us

Email

Main Office

135 Kepler Street, Warrnambool 

VIC 3280, Australia

5559 1234

Health Clinic

3 Banyan St, Warrnambool

VIC 3280, Australia

5564 3344

WE ARE PROUD TO BE A CHILD SAFE ORGANISATION

[09:24] Tafadzwa Chitava

81 365 607 437

GUNDITJMARA ABORIGINAL COOPERATIVE LIMITED

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